Shine up LTD Privacy Policy

1. Introduction

At ShineUp Ltd, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We collect the following personal data when you interact with our site or contact us:

  • Full name

  • Email address

  • Telephone number

  • Postcode

  • Details of your enquiry or service request

  • Website usage data (e.g., through cookies or analytics)

We do not collect sensitive personal data (such as financial, biometric, or health information).

3. How We Use Your Data

We process your personal data to:

  • Respond to enquiries or quote requests

  • Provide cleaning services as requested

  • Send service updates (only if you opt-in)

  • Improve our website and customer experience

  • Comply with legal obligations

4. Legal Basis for Processing

Our data processing is based on the following legal grounds:

  • Consent – when you voluntarily submit information via forms

  • Contract – to deliver services you’ve requested

  • Legitimate interest – to respond to enquiries and improve services

5. How We Store and Protect Your Data

Your data is stored securely on password-protected systems located in the UK or EU. We use appropriate physical, electronic, and managerial procedures to prevent unauthorised access, alteration, or disclosure.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

6. Sharing of Data

We do not sell, rent, or share your personal data with third parties for marketing. However, we may share your data with:

  • Trusted service providers (e.g., web hosting, email services)

  • Law enforcement or regulatory bodies if required by law

All third parties are contractually bound to comply with data protection standards.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict our use of your data

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of your rights, please email us at: info@shineupltd.com

8. Cookies and Website Tracking

We use cookies to:

  • Analyse traffic and improve user experience

  • Remember your preferences (if applicable)

You can manage your cookie preferences via your browser settings.

9. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📍 ShineUp Ltd
Rivers Lodge, Harpenden, AL5 2JD, United Kingdom
📧 info@shineupltd.com
📞 +44 7845 532274